Raven Bodywork

POLICIES

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CANCELLATION POLICY

48 hours notice is required for cancellations; providing ample notice for cancellations helps us keep our small business afloat. I do not charge cancellation fees related to sickness or exposure. If you are sick, or if you find out that you have been exposed to COVID-19 or another infectious disease, please stay home, get tested, take care of yourself, and help protect me and my other clients. If you cancel with less than 24 hours notice for other reasons, you will be charged the full cost of your session.

 

Running Late?

It happens! If you are running late, send me a text or give me a call to let me know, if possible. I will give you as much time as possible on the table once you arrive.

 

Intake Forms & Consent Forms

You will receive a Health Intake & Consent Form via email prior to your appointment. Please fill out this form before you arrive, and please update the form before each of your sessions. If you have requested a full chest/breast massage, you fill out an Informed Consent form at the time of your appointment.

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SCENTS

We request that each client come to their session as scent free as possible, to create more accessibility for scent-sensitive clients.

 

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INFECTIOUS DISEASE POLICIES

We have developed the following policies in order to keep us all as safe as possible. These procedures on sanitizing, PPE usage, and other safety considerations are in alignment with the requirements and recommendations for massage therapy from the Departments of Health and Labor & Industries. We appreciate your support and participation in mitigating the risk of viral transmission to yourself, to us, and to our other clients. 

 

Before your appointment:

• We will send you a Health Intake & Informed Consent form electronically. Please fill it out before arriving for your session.

• When you fill out your Intake Form before each session, you are verifying that you have not had any recent exposure to someone with COVID-19, and are not experiencing any symptoms. Please cancel your appointment if you are feeling sick, or find out that you have been exposed.

• Illness cancellation policy - If you wake up on the day of your appointment and you are experiencing symptoms, especially a dry cough, difficulty breathing or fever, or if you find out at the last minute that you were exposed to the virus, please let us know as soon as possible. We will cancel and reschedule your appointment at no charge. 

• Remember your mask!

 

At your appointment:

• When you arrive for your appointment, buzz Suite 120 so that we can let you into the building. No need to arrive early, each appointment will start right on time.  

• We have hand sanitizer available in the office area, and ask that you use it when you enter.

• You will need to wear a mask throughout your entire time in the studio. If you forget your mask, we will have disposable masks on hand. ​

• We will be wearing a KN95 mask throughout your session.

• We do not plan to use gloves for most sessions, but we will have them available if you would like us to use them during your session.

 

Payment:

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  • Pre-pay when you book online, or pre-pay by clicking the link at the bottom of your appointment confirmation. This method uses Square, and works exactly the same as running a card at my office (except that it eliminates the need to touch my phone!). You can use any credit or debit card, including FSA and HSA cards.

  • Pay using Square at the time of your appointment.

  • Pay at the time of the appointment using Zelle or Venmo (and if you have another payment app your prefer, let me know ahead of your session so that I can download it). 

 

Sanitizing Procedures:

• We sanitize every surface that you or I came into contact with using a hospital-grade sanitizing solution. 

• We change out all linens between each client.

 

After your appointment:

• If you are diagnosed with COVID-19, or develop COVID-19 type symptoms, at any point in the 10 days after your massage, please let me know as soon as possible. If we diagnosed or develop symptoms, I will immediately alert all of the clients I have seen in the previous 10 days.